flat rate shipping australia wide
free shipping in Aus over $150
australian owned
FAQS
We aim to dispatch all orders within 2 business days (48 hours) from receipt, shipping all items directly from our Brisbane warehouse via Australia Post for reliable delivery.
Please note, custom orders may require additional time based on your specific requests.
Estimated delivery times:
- Standard Postage: 5–7 business days
- Express Postage: Up to 2 business days
For more detailed tracking and delivery information, you can check the Australia Post website using your tracking number once your order has shipped.
If your order requires to arrive on a certain date, we suggest an express service option, as we cannot be held responsible for any delays in delivery from Australia post. The delivery estimations have been provided by Australia Post, and we have no control over the delivery times.
If you need your order sooner or have special requests, please contact us and we’ll do our best to assist you.
Please check your shipping confirmation email for your tracking number and the latest delivery updates. If you can’t find the email, be sure to check your junk or spam folder.
Once Australia Post marks an item as “delivered” or if you’ve authorised them to leave the parcel without a signature, unfortunately, we cannot be held responsible for missing packages. In these cases, you will need to contact Australia Post directly to open a case and investigate the delivery.
If you need any further assistance, please feel free to reach out to us.
We want your shopping experience to be as seamless as saying “I do.”
You can securely pay for your order using:
- PayPal
- Square (all major credit and debit cards accepted)
We also offer flexible Buy Now, Pay Later options:
- Afterpay
- ZipPay
Simply select your preferred payment method at checkout. For more details on how these services work, please visit the Afterpay or ZipPay websites directly.
Please notify us as soon as possible is an item arrives faulty or damaged on receipt. Please provide details including photos by EMAILING US with your order number.
All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation. Where possible we will replace the damaged or faulty item, if the product is out of stock or unavailable we will endeavor to provide you with an alternative product of choice or refund.
We want you to absolutely love your bridal accessories. If your chosen piece isn’t quite right, we’re happy to offer a store credit within 14 days of receiving your order (excluding earrings with pin backs*).
Unfortunately, for hygiene reasons, we cannot accept returns or exchanges for pin back earrings* including sets with pin back earrings, unless they are faulty or damaged on arrival. This ensures you can shop with confidence knowing all our earrings are brand new and unworn.
*Pin back earrings include any style worn through the ear – such as studs, hooks, or any non–clip-on earrings.
Change of mind returns will incur a 20% restocking fee, or you can opt for a store credit with no fee applied.
Customised products and sale items are final sale and cannot be returned.
Items marked as ‘sale’ can only be returned if faulty. We may be able to arrange an exchange if stock is available at the time.
Return postage costs are the responsibility of the customer and are non-refundable.
How to arrange a return or exchange:
Email us with the following details so we can locate your order quickly:
Order Number
Name on Order
Description of the issue/product
If eligible, complete our Return Form to arrange your store credit, exchange, or refund.
Our team responds to all emails within 24 hours during business hours: Monday – Friday, 9am – 5pm (AEST)
All of our pieces are nickel and alloy free and suitable for those with sensitive ears!
We no longer have a physical store or offer in-person appointments, as we now operate exclusively from our warehouse. This allows us to focus on creating and curating our collections for you online, so you can browse and shop our pieces from the comfort of your home — no matter where you are.
At this stage we are currently not offering pick up services from our Brisbane Location.
We offer customisation on a curated selection of our veils, allowing you to tailor length, colour, embellishment placement, or other details to suit your bridal look. Custom veil orders generally take up to 6 weeks to complete, depending on the complexity of your requirements.
If you have a shorter timeline, we may be able to offer a rush order service for an additional fee — this will depend on availability and production capacity at the time of your request.
Please note that we do not offer customisation on our jewellery or hair accessories. All other products are sold as designed to ensure the highest quality and finish.
If you’re interested in a custom veil, please contact our team with your ideas and wedding date so we can advise on feasibility, timeframes, and pricing.
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