FAQs

All our product stock levels are up to date on our site and will be available for shipment next business day.

If an item is out of stock you can garantee it will be restocked within the next couple of weeks, but if you are desperate to find out when you are welcome to email us to find out an eta.

Need help choosing a piece, our stylists are more then happy to help find your perfect piece, email us with your ideas and pictures and we will make suggestions.

COVID 19 Delivery Delays- Please refer to Australia Post for the most up to date information regarding delivery delays to Regular and Express Post. Please note that we will still be dispatching next business day, but we can not guarantee delivery timeframes.

All our orders are sent locally from Brisbane via Australia Post in a tracked Parcel Post satchel.

Your order will be shipped the next business day (Monday to Friday) of purchasing “in stock” items, although this time can vary during peak seasons.

Australia Post is delivering as quickly and safely as they can, but some items are taking longer than usual.

Use the info below to estimate how long your delivery will take to arrive. Please bear in mind that times vary based on destination and are subject to change.

Express shipping is also available at checkout and for most areas will be delivered within 1+ business day (this may vary depending on location i.e. WA) Please note Express Shipping will still be shipped the next business day, we do not do same day dispatch unless requested first.

We also offer shipping internationally to the USA, Canada and New Zealand and are shipped via  Australia post.

Orders over $150 receive free tracked standard shipping for Australian residents only and must be selected at checkout once address details have been entered.

A shipping confirmation email will be sent with your tracking number, please ensure you check your junk mail.

If your order requires to arrive on a certain date, we suggest an express service option, as we cannot be held responsible for any delays in delivery from Australia post. The delivery estimations have been provided by Australia Post, and we have no control over the delivery times.

 

Please check your tracking details for most up to date delivery information.

A shipping confirmation email will be sent with your tracking number, please ensure you check your junk mail.

Any items with an Authority to Leave or items declared as “delivered” by Australia Post , we can not be held responsible for missing parcels, you will need to open a case with Australia Post.

 

We offer secure payments via Paypal and Square.

We also offer both ZipPay and AfterPay available so you can buy now and pay later. Please refer to the merchants for more information.

Please notify us as soon as possible is an item arrives faulty or damaged on receipt. Please provide details including photos by emailing us  with your order number.

All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation. Where possible we will replace the damaged or faulty item, if the product is out of stock or unavailable we will endeavor to provide you with an alternative product of choice or refund.

We understand it is difficult to purchase accessories online, so please feel free to contact us and ask any questions you may have before purchasing. Returns can only be accepted on certain items.  Please carefully review our policies before purchasing.

We are happy to exchange or provide a store credit within 14 days for any items in the range which are not just right for any reason (except for earrings which are pin back earrings*). Unfortunately, we are unable to offer exchange or credit for pin back earrings*, unless they are faulty or damaged at the time of receipt. As a result of this policy, you can be assured that we will never sell you pin back earrings or lingerie items which have been worn before.

* Pin back earrings are any earrings which are not clip ons ie. any earring which is worn through the ear, such as stud, pin back or hook earrings.

Change of mind returns will incur a 20% restocking fee on any items returned or you can opt for a store credit.

Customised products/Sale Items, such as Personalised Robes cannot be returned and all sales are final.

Items marked as ‘sale’ can’t be returned, unless they are faulty, we may be able to provide an exchange if available at the time.

Any exchanges/returns, return postage is to be paid for by the customer and is not refundable.

If you have any issues with your order please email us with the following details to us so we can find your order quickly.

Order Number

Order Name:

Description of issue/question/product

Note: all emails will be answered within 24hours during business hours Mon-Fri 9am-5pm

All of our pieces are nickel and alloy free and suitable for those with sensitive ears!

Our studio is now offering private appointments in Brisbane and also be offering order pick ups.

Please book your appointment to view our accessories here or to pick up an order you have placed online, please also arrange a pick up time here.

Saturday Appointments will be confirmed with a $20 Booking Fee which is non refundable for “no shows” and cancellations within 24hrs. Your booking fee will be redeemable for instore purchases on the day of your appointment.

We have easy on street parking available.

Yes we are open by appointment only, even if you just want to have a look but not ready to buy an appointment is required.

We are not open every Saturday but generally will open at least one Saturday each month. Bookings are necessary along with a $20 deposit which is redeemable instore on the day with purchase.

Unfortunately we are not able to customise any of our pieces.

 

All items that are in stock on our website are available in store. Unless an item is out of stock online we will have all pieces ready to take away the same day.

You can purchase an e-gift card here

Purchases made during our EOFY (24th June- 3rd July) sale will be eligible for return for store credit only, no further discounts will apply.

EOFY Sale 20% Storewide