flat rate shipping australia wide
free shipping in Aus over $150
next day dispatch
FAQS
All our product stock levels are up to date on our site and will be available for shipment next business day.
If an item is out of stock you can garantee it will be restocked within the next couple of weeks, but if you are desperate to find out when you are welcome to EMAIL US to find out an eta.
Need help choosing a piece, our stylists are more then happy to help find your perfect piece, EMAIL US with your ideas and pictures and we will make suggestions.
All our orders are sent locally from Brisbane via Australia Post .
Use the info below to estimate how long your delivery will take to arrive. Please bear in mind that times vary based on destination and are subject to change.
Regular Letters
Expected delivery times for letters vary between 3-6 business days, this form of postage is untracked.
Parcel Post
Our regular parcel shipping service with tracking that generally takes 2-6 business days. You have the option of adding signature to your delivery with Parcel Post + Signature for added security that your parcel will not be left.
Express Post parcels
Our fastest parcel shipping service with tracking that generally takes 1-3 business days. You have the option of adding signature to your delivery with Express Parcel Post + Signature for added security that your parcel will not be left.
We also offer shipping internationally to the USA, Canada and New Zealand and are shipped via Australia post.
Orders over $150 receive free tracked parcel post shipping for Australian residents only and must be selected at checkout once address details have been entered.
A shipping confirmation email will be sent with your tracking number seperately once your order has been proccessed and scanned by australia post, please ensure you check your junk mail.
If your order requires to arrive on a certain date, we suggest an express service option, as we cannot be held responsible for any delays in delivery from Australia post. The delivery estimations have been provided by Australia Post, and we have no control over the delivery times.
Please check your tracking details for most up to date delivery information.
A shipping confirmation email will be sent with your tracking number, please ensure you check your junk mail.
Any items with an Authority to Leave or items declared as “delivered” by Australia Post , we can not be held responsible for missing parcels, you will need to open a case with Australia Post.
Please notify us as soon as possible is an item arrives faulty or damaged on receipt. Please provide details including photos by EMAILING US with your order number.
All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation. Where possible we will replace the damaged or faulty item, if the product is out of stock or unavailable we will endeavor to provide you with an alternative product of choice or refund.
We understand it is difficult to purchase accessories online, so please feel free to CONTACT US and ask any questions you may have before purchasing. Returns can only be accepted on certain items. Please carefully review our policies before purchasing.
We are happy to exchange or provide a store credit within 14 days for any items in the range which are not just right for any reason (except for earrings which are pin back earrings*). Unfortunately, we are unable to offer exchange or credit for pin back earrings*, unless they are faulty or damaged at the time of receipt. As a result of this policy, you can be assured that we will never sell you pin back earrings or lingerie items which have been worn before.
* Pin back earrings are any earrings which are not clip ons ie. any earring which is worn through the ear, such as stud, pin back or hook earrings.
Change of mind returns will incur a 20% restocking fee on any items returned or you can opt for a store credit.
Customised products/Sale Items cannot be returned and all sales are final.
Items marked as ‘sale’ can’t be returned, unless they are faulty, we may be able to provide an exchange if available at the time.
Any exchanges/returns, return postage is to be paid for by the customer and is not refundable.
If you have any issues with your order please EMAIL US with the following details to us so we can find your order quickly.
Order Number
Order Name:
Description of issue/question/product
If you wish to return your items for a store credit or refund following the returns policy please use this FORM
Note: all emails will be answered within 24hours during business hours Mon-Fri 9am-5pm
All of our pieces are nickel and alloy free and suitable for those with sensitive ears!
Our studio will be closed until further notice as we are in the process of relocating to a new space. While we’re excited about this move and the opportunities it will bring, it does mean that we’ll only be providing our products online for the time being.
We’re committed to continuing to offer you the best of our offerings during this transition. Please feel free to browse our online store for our latest products and feel confident knowing that we’re here to support you even from a distance. If you have any questions or need assistance, don’t hesitate to reach out. We’re always happy to help! Thanks for your understanding and support!
At this stage we are currently not offering pick up services from our Brisbane Location.
Unfortunately we are not able to customise any of our pieces.
Purchases made during our EOFY Sales 14 th June- 30th June) will only be eligible for return for store credit only, no further discounts will apply outside of these dates. No reinchecks on out of stock items during this period.
Items that require exchanging for the same can be done so, additional postage costs do apply. (This means if you bought the wrong colour veil, we can exchange this however if you require a different length, a store credit will be issued and no further discounts apply.)
As per our FAQs earrings and sets including earrings cannot be returned.
Purchases made during our VIP Pre Black Friday Sales (15th Nov- 21st Nov) will only be eligible for return for store credit only, no further discounts will apply outside of these dates. No reinchecks on out of stock items during this period. Discounts do not apply to clearance items or backordered items.
To return a product for a store credit please head to WWW.LITTLEWHITECOUTURE.COM.AU/FAQ to download a return form.
Purchases made during our Boxing Day Sales (26th Dec- 31st Dec) will only be eligible for return for store credit only, no further discounts will apply outside of these dates. No reinchecks on out of stock items during this period. Discounts do not apply to clearance items or backordered items.
To return a product for a store credit please head to WWW.LITTLEWHITECOUTURE.COM.AU/FAQ to download a return form.
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