Frequently Asked Questions

Orders

All our product stock levels are up to date on our site and will be available for shipment immediately. 

Need help choosing a piece or don’t see exactly what you want? Contact Us and we will be happy to source a special item for your special day.

Shipping

COVID 19 Delivery Delays- Please refer to Australia Post for the most up to date information regarding delivery delays to Regular and Express Post. Please note that we will still be dispatching next business day, but we can not guarantee delivery timeframes.

All our orders are sent locally from Brisbane via Australia Post in a tracked Parcel Post satchel.

Your order will be shipped the next business day (Monday to Friday) of purchasing “in stock” items, although this time can vary during peak seasons.

Australia Post is delivering as quickly and safely as we can, but some items are taking longer than usual.

Use the info below to estimate how long your delivery will take to arrive. Please bear in mind that times vary based on destination and are subject to change.

Same-state deliveries (QLD) 

Express Post
Most items are arriving within 1 business day
Some items may take 2 business days to arrive

Parcel Post
Most items are arriving within 2 business days
Some items may take 5 business days to arrive

 

Interstate deliveries (NSW,VIC, WA,TAS NT) 

Express Post
Most items are arriving within 2 business days
Some items may take 3 business days to arrive

Parcel Post
Most items are arriving within 4 business days
Some items may take 6 business days to arrive

Express shipping is also available at checkout and for most areas will be delivered within 1+ business day (this may vary depending on location i.e. WA) Please note Express Shipping will still be shipped the next business day, we do not do same day dispatch unless requested first.

We also offer shipping internationally to the USA, Canada and New Zealand and are shipped via  Australia post.

To New Zealand

Express
6–12 business days

Standard
9–15 business days

To United States

Express
10–20 business days

Standard
15–25 business days

Orders over $150 receive free tracked standard shipping for Australian residents only and must be selected at checkout once address details have been entered.

A shipping confirmation email will be sent with your tracking number, please ensure you check your junk mail.

If your order requires to arrive on a certain date, we suggest an express service option, as we cannot be held responsible for any delays in delivery from Australia post. The delivery estimations have been provided by Australia Post, and we have no control over the delivery times.

Any items with an Authority to Leave or items declared as “delivered” by Australia Post , we can not be held responsible for missing parcels, you will need to open a case with Australia Post.

Payments

Payments can be made securely through our site via PayPal which accepts direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express.

If you don’t have a Paypal account, you can use paypal as a guest using your credit card details and there are no fees.

We now also have zipPay and AfterPay available so you can buy now and pay later. Please refer to the merchants for more information.

Returns

We are happy to exchange or provide a store credit within 14 days for any items in the range which are not just right for any reason (except for earrings which are pin back earrings*). Unfortunately, we are unable to offer exchange or credit for pin back earrings*, unless they are faulty or damaged at the time of receipt. As a result of this policy, you can be assured that we will never sell you pin back earrings or lingerie items which have been worn before.

* Pin back earrings are any earrings which are not clip ons ie. any earring which is worn through the ear, such as stud, pin back or hook earrings.

Change of mind returns will incur a 20% restocking fee on any items returned or you can opt for a store credit.

Customised products/Sale Items, such as Personalised Robes cannot be returned and all sales are final.

Items marked as ‘sale’ can’t be returned, unless they are faulty, we may be able to provide an exchange if available at the time.

Any exchanges/returns, return postage is to be paid for by the customer and is not refundable.

Please notify us as soon as possible is an item arrives faulty or damaged on receipt. Please provide details including photos by emailing us  with your order number.

All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation. Where possible we will replace the damaged or faulty item, if the product is out of stock or unavailable we will endeavor to provide you with an alternative product of choice or refund.

If you have any issues with your order please ensure to provide the following details to us so we can find your order quickly.

Order Number

Order Name:

Description of issue/question/product

Note: all emails will be answered within 24hours during business hours Mon-Fri 9am-5pm

What is your jewellery made of?

All of our pieces are nickel and alloy free and suitable for those with sensitive ears!

Do you have a shop or offer local pick up in Brisbane?

Our studio is now offering private appointments in Brisbane and also be offering order pick ups.

Please book your appointment to view our accessories here or to pick up an order you have placed online, please also arrange a pick up time here.

Black Friday Sale

Black Friday Sale Conditions
Our Black Friday sale will end Sunday 28th November 2021. There will be no rein checks on items that are sold out or not available.

Purchases made during the Black Friday sale will only be eligible for a store credit and no further discounts will apply for further orders.

Our returns policy on earrings still applies.

Upto 20% on Earrings, Jewellery, Robes and Hair Accessories excludes veils