Frequently Asked Questions

Orders

All our product stock levels are up to date on our site and will be available for shipment immediately. If an item is out of stock it will be advised on the item. Pre ordering of items can also be made by emailing.

Need help choosing a piece or don’t see exactly what you want? Contact Us and we will be happy to source a special item for your special day.

Shipping

All our orders are sent locally from Brisbane via Australia Post in a tracked Parcel Post satchel. Our Parcel Post delivery service will ensure your parcels are delivered in 2 or more business days within Australia.

Your order will be shipped within 24hrs of purchasing “in stock” items. Within Australia, orders will usually arrive within 2-3 working days of shipping in Metro areas. Delivery times to other areas vary widely, but usually take 3-4 working days.

Express shipping is also available at checkout and for most areas will be delivered within 1+ business day.

We also offer shipping internationally to the USA and New Zealand.

Orders over $150 receive free tracked shipping for Australian residents only.

A shipping confirmation email will be sent with your tracking number, please ensure you check your junk mail.

Payments

Payments can be made securely through our site via PayPal which accepts direct credit card payments from all major credit card companies, including Visa, MasterCard, Discover and American Express.

If you don’t have a Paypal account, you can use paypal as a guest using your credit card details and there are no fees.

We now also have zipPay available, sign up with zipPay and make easy repayments.

Returns

We are happy to exchange or provide a credit within 14 days for any items in the range which are not just right for any reason (except for earrings which are pin back earrings*). Unfortunately, we are unable to offer exchange or credit for pin back earrings* , unless they are faulty or damaged at the time of receipt. As a result of this policy, you can be assured that we will never sell you pin back earrings or lingerie items which have been worn before.

* Pin back earrings are any earrings which are not clip ons ie any earring which is worn through the ear, such as stud, pin back or hook earrings.

Any exchanges, return postage is to be paid for by the customer.

A full refund will be offered if any item is faulty or damaged on receipt, provided we are notified within 7 days. Please provide details including photos by emailing us as soon as possible. All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation.