We are happy to exchange or provide a store credit within 14 days for any items in the range which are not just right for any reason (except for earrings which are pin back earrings*). Unfortunately, we are unable to offer exchange or credit for pin back earrings*, unless they are faulty or damaged at the time of receipt. As a result of this policy, you can be assured that we will never sell you pin back earrings or lingerie items which have been worn before.
* Pin back earrings are any earrings which are not clip ons ie. any earring which is worn through the ear, such as stud, pin back or hook earrings.
Change of mind returns will incur a 20% restocking fee on any items returned or you can opt for a store credit.
Customised products/Sale Items, such as Personalised Robes cannot be returned and all sales are final.
Items marked as ‘sale’ can’t be returned, unless they are faulty, we may be able to provide an exchange if available at the time.
Any exchanges/returns, return postage is to be paid for by the customer and is not refundable.
Please notify us as soon as possible is an item arrives faulty or damaged on receipt. Please provide details including photos by EMAILING US with your order number.
All items shipped out are quality checked and packaged to ensure we minimise any damage through transportation. Where possible we will replace the damaged or faulty item, if the product is out of stock or unavailable we will endeavor to provide you with an alternative product of choice or refund.
If you have any issues with your order please ensure to provide the following details to us so we can find your order quickly.
Description of issue/question/product
Note: all emails will be answered within 24hours during business hours Mon-Fri 9am-5pm
What are your earrings made of?
All our jewellery is made from copper alloy and nickel free making these perfect for sensitive ears.
Can you help choose matching pieces?
We can most definitely help with styling your pieces, email us with some photos and preferences and we will send you our suggestions.